Shipping & delivery

ENJOY FREE STANDARD SHIPPING OVER NTD$1500 ON ORDERS WITHIN TAIWAN

For domestic and offshore islands orders, we provide several shipping methods to meet your needs.

Standard shipping:
– Store to Store with 7-11/Family Mart
– Home/Business address via local post

Express shipping:
– Ship to your home/business address with iCat. Unfortunately, Express Free shipping is not offered. However, you may still choose and pay in full.

Most orders are dispatched within 2 business days. Pre-order items will require up to 14 business days to be dispatched.
Please note: All orders are dispatched from Taipei, Taiwan. During sale and holiday periods, delivery may take longer than the estimated timeframes below.

Domestic Standard/Express Shipping Postage & Delivery Date:

Taiwan Offshore Islands (Penghu, Kinmen)

*Please note: You are required to present a government-issued ID with the name of the recipient upon parcel collection at 7-11/Family Mart.

International Standard Shipping Postage & Delivery Time:

*Express shipping: Please contact us at [email protected] before you place the order.

Customs/Duty Tax

It is the customer’s responsibility to pay any overseas customs duties, foreign taxes or other fees that may be imposed when shipping to countries outside Taiwan. For more information on taxes, duties and customs regulations please contact your local customs office directly. Orders returned to us due to unpaid customs duties/foreign taxes will be cancelled at customer expense.