Terms & conditions

Customer Service

1. Kalicia has a 7-day return policy meaning you have 7 calendar days after receipt (parcel signed for with shipping company) to return the item that meets the return criteria.
2. We provide a One-time Free Return Service for Taiwan orders. For orders outside Taiwan, shipping fees for returns will be the responsibility of the customer. Refund will be provided minus any shipping fees accrued for both Taiwan and international orders. (Minimum cost NTD$2,000 for free shipping)

3. Items with quality issues (not including uncut buttonholes)will be replaced or price refunded at management’s decision. Please contact us at [email protected] for any quality issues within return period.
4. ALL RETURNS ITEMS must be returned in original packing with all tags.
5. Items not eligible for return:
• Items that have been washed, stained, ironed, worn, altered or without original tags are not eligible for return.
• Items with makeup/lipstick stains…
• Any noticeable sign that items have been used/worn: perfume, cigarette odor.
6. Due to hygienic reasons, personal items such as underwear, bras, earrings, swim wear, socks, hair accessories etc. are not eligible for return. Items returned to Kalicia that not eligible for return/refund will be returned to the customer at the customers expense. Our customer service will contact the customer within 3 business days of receipt of item. If the customer cannot be reached the item will be held for 10 days before return case is closed and no refund provided.

7. Sale items (Clearance sale, big sale or special note on product page) cannot be refunded for change of mind, except when the item is faulty or defective.

Placing Orders

• In-stock and pre-order items will be shipped together when ordered under one purchase. To avoid late delivery, please order pre-order items and instock items separately.
• Orders cannot be cancelled or modified after placing orders as we immediately place orders with our vendors.
• When in-stock and pre-order items are ordered together, we will only send out in-stock items at no charge when there is a delay on pre-order items in the same order.

Pre-Order Items

• All pre-order items have to be paid in-full in advance.
• Items release date will be shown in item description for your reference. If there’s a delay or change, customer service will contact you via email. You may also check the order/delivery status via your account details.
• If you wish to cancel your pre-order items due to the delay, please email us at [email protected] no other cancellations are excepted after orders has been placed.

Upon Check Out

Payment Method:
• Credit card (VISA/MASTER)
• Upon collection (B2C: 7-11/Family Mart)

Customer Service Hours

Monday-Friday 10:00-18:00
(Except holidays)